How a meal gets on a card

THE VENUE DOES ALMOST NO WORK. This is the part worth getting right, because every loyalty scheme a venue has been sold before this one put the work on the staff.

The member scans the card on your counter with their phone camera. On a STAMP OR VISIT card they type nothing at all. One tap and the stamp is theirs. On a POINTS card they type what they paid, and nothing else.

Then it appears on your Pass, under "Guests who added their own meal", with their name and the time. You have two buttons and one of them you will almost never press.

DOING NOTHING IS THE RIGHT ANSWER. Leave it and it goes through on its own after a day. A venue that never opens the Pass still gets every record, which is the point: only the exception should need a person.

NOT US is the exception. Press it if somebody was never in your venue, or the amount is not a bill you recognise. Nothing happens at all, no points, no record, and they are not told off. That is your whole veto and it is enough, because the member is standing at your counter when they scan and they know you can see it.

You can also scan a member's own card on the Pass yourself, which is the same record arriving from your side rather than theirs.

WHEN THE FREE ONE IS DUE, THE MEMBER TAKES IT, not you. A member with a full card sees a Take my free one button on the same page they scanned, it subtracts the stamps at once, and they tell you at the counter. It cannot be undone, which is why only they can press it.

The printed card carries the CyprusBites mark above your name on purpose. A card naming only your venue tells a stranger nothing: they cannot tell whether it is your own scheme, a delivery app or a scam. It also tells somebody who is not a member yet that scanning is where they join, because that is the easiest moment they will ever have to do it.