Or tell us you cannot. That is the whole of what we ask, and this page is what happens if neither one occurs.
When a venue confirms your table, it stops selling that table. Nobody pays a deposit here and no card is held, so the venue is taking you at your word. That is the whole reason a small restaurant can afford to work with us without paying a commission, and it only holds while the bookings are real.
An empty held table on a Saturday costs a family business a real evening, and it costs another member the seat they wanted.
One tap on your bookings page, up to the moment of the sitting. No fee, no explanation, no questions. Ten minutes before is fine. We would far rather have the table back late than not know.
The venue tells us, and we take 100 Bites off your balance. You get an email saying which booking it was and what it cost, and you can reply to it: a person reads those.
If your balance is lower than that, we take what is there. We never take you below zero, and there is no debt to pay off.
After 3 missed tables in 6 months, booking is paused on the account. Everything else keeps working exactly as before: your Bites, your passes, your pickup orders, your saved places. Those were earned by turning up, and we are not taking them back.
It lifts by itself. Six months after the last one, booking comes back. There is no appeal to write and nobody to ask.
You were there and they missed you. The kitchen was closed. You cancelled and it did not go through. Any of that, reply to the email or write to us, and we put it back. We would rather fix it than be right.
