Hilfebereich / Dein Teller
Open a ticket and the whole conversation stays in one place, on the site and in your email. A real person answers, and you can rate the answer when it is done.
A ticket is one thread with one reference. Everything you write and everything we write sits in it, in order, with any files either of us attached.
You can read and continue it from My plate, and you can simply reply to the email we send, which arrives in the same thread.
When it is closed you can rate the answer. That rating goes to the people who answer, nowhere else.
If your question is about something another member published rather than about your own account, use Report a concern instead. It has its own process and its own status page.
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