Help for venues / Day to day
A guest can order their coffee the night before and collect it on the way to work. The order waits, and reaches you when the food has to start, not when they pressed the button.
The whole point of this is that it is quiet. An order for tomorrow morning is not an order you can do anything about tonight, so you are not told about it tonight: no notification, nothing on the board, nothing chasing you.
The times a guest can choose come from your opening hours. Where we do not have your hours recorded, we offer a sensible daytime window instead rather than letting somebody ask for half past two in the morning.
If nobody wakes the order in time, because the kitchen was shut or we were behind, it expires instead of arriving late. A croissant ordered for eight is no use to anybody at ten, and an order you cannot fulfil should not be sitting on your board looking like a complaint.
Still stuck? Ask us directly
