Help for venues / Day to day
A guest has asked for a table. You have three answers, and the one thing you must not do is nothing.
This page lists every guest who has asked you for a table and is still waiting to hear back. The oldest sits at the top, because that is the person who has been waiting longest.
Each request shows you the date and time they asked for, how many people are coming, whether there are children or a pet, and anything they wrote to you. If they have eaten with you before, you will see that too.
You have three answers.
ACCEPT means the table is theirs. The guest is told straight away, they get a booking reference and a QR code, and the request moves off this page and onto your Tables list for that day.
SEND NEW TIME is for when you would happily have them but not at that hour. You choose a different time and they get to say yes or no. Most people say yes. This is the answer that saves bookings a straight decline would have lost.
DECLINE means you cannot do it. The guest is told immediately and we show them other places nearby, so they are not left with nothing.
The answer that costs you money is none of these. A request you never open is a guest sitting at home not knowing, and eventually it expires on its own. They do not blame the system for that; they blame the restaurant. If you are full, decline it. Declining is not rude. Silence is.
There is no charge for any of this, whichever answer you give. CyprusBites takes nothing from the meal.
Still stuck? Ask us directly
