Hilfe für Gastgeber / Konto

Talking to us

One place for support, sales, a suggestion or a complaint, answered by a real person, with the whole thread kept so you never have to explain it twice. Every conversation has a reference and a status that tells you whose turn it is.

Not a ticket system you shout into. A thread, with your name on it, that stays open until it is actually finished.

Every conversation carries a REFERENCE and goes to a department, so a sales question does not sit in a support queue and a broken page does not sit with sales.

THE STATUS TELLS YOU WHOSE TURN IT IS. Open means it is with us. Replied, your turn means we have answered and we are waiting on you. Resolved means it is done and you can reopen it by replying. Closed means finished.

THE WHOLE THREAD IS KEPT. That is the part that matters when something takes a week: you do not re-explain your venue, your setup or what you already tried, and neither does the next person here who picks it up.

ANYTHING GOES IN HERE. A complaint is as welcome as a question. A suggestion is more welcome than either, because a lot of what is in this product arrived that way.

Wie das aussieht Your Sunday hours are wrong on your page and you cannot see why. You start a conversation, paste the hours, and get an answer the next morning with it already fixed. Three weeks later it happens again on a different venue. You reply in the same thread. Whoever reads it can see the first one and goes straight to the cause instead of asking you the same four questions.

Gut zu wissen Reply in the existing thread rather than starting a new one. Two threads about one problem is how a problem gets answered twice and solved neither time.

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