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Priority support

On a paid plan your support requests go to the front of the queue. We answer within four hours.

  1. Open Support from your portal
  2. Describe what happened and when
  3. We answer within four hours

Priority support is not a different support team. It is a position in the same queue, and a commitment to a maximum rather than an aim.

If something is stopping you taking bookings or orders right now, say so in the first line. That is the one thing that moves a ticket ahead of other priority tickets.

What it looks like A table request that will not accept at seven on a Friday is the kind of thing this exists for.
Worth knowing Four hours is the promise, not the average. Most answers are a good deal quicker than that.

Open it now

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