If you book a table, please come

When a venue confirms your table it stops selling that table. That is the whole reason a small restaurant can afford to work with us without paying a commission, and it only holds while the bookings are real.

Cancelling is free, always. One tap on your booking page, up to the moment of the sitting, with no fee and no explanation asked for.

If nobody arrives and nothing was said, the venue tells us and Bites come off your balance. You get an email saying which booking it was and what it cost, and a person reads your reply to it. If your balance is lower than the amount, we take what is there and stop. There is never a debt.

After three missed tables in six months, booking is paused on the account. Everything else carries on exactly as before: your Bites, your passes, your takeaway orders, your saved places. Those were earned by turning up and we are not taking them back. It lifts by itself six months after the last one, with no appeal to write.

Four things we never do. We never charge you money. We never mark you absent from a booking a venue did not confirm, because if no table was held then nothing was missed. We never do it automatically, a person records it after the venue has said so. And we never tell other venues about it.

If we have got it wrong, and sometimes we will have, reply to the email. We would rather fix it than be right.